|
ATA AIRLINES DISCONTINUES ALL OPERATIONSAfter filing for Chapter 11 bankruptcy protection on April 2, 2008, ATA Airlines, Inc. discontinued operations and cancelled all current and future flights on April 3, 2008. Following the abrupt loss of a key contract for our military charter business, it became impossible for ATA to continue operations. Accordingly, we were not in a position to provide our customers or others with advance notice. We regret the inconvenience and the impact on passengers, employees, suppliers and other parties. ATA is in the process of permanently winding down its business. We do not expect the airline to ever resume operations. After May 27, 2008, ATA will no longer be receiving or responding to any inquiries via US or electronic mail, nor is telephone contact available. Many customers have inquired about how to receive a refund for unused ATA tickets. ATA is unable to provide any refunds and, therefore, will not be providing any refunds. For unused tickets that were paid for by credit card, you may be able to file a claim with your credit card company. Call your credit card company to find out what information they require. If you write to your credit card issuer, be sure to state your account number and enclose a photocopy of the ticket, itinerary or receipt if possible, and indicate the price of the ticket and the date it was purchased. If the ticket was partially used, identify the used and unused segments of your trip. State that because ATA is in bankruptcy and has discontinued all operations, you will not receive the services that you charged to your account and you are requesting a credit pursuant to the Fair Credit Billing Act. For unused tickets that were paid for using cash or a check, or using non-U.S. credit cards not subject to the Fair Credit Billing Act, you may submit a claim to the Bankruptcy Court as part of ATA's Chapter 11 proceedings. However, such a filing does not guarantee a refund. If a refund is made, it may not be for the full amount of the claim, and the refund process may take a long time. We regret this inconvenience. Information about submitting a claim is available at http://www.bmcgroup.com/ataairlines or by calling (888) 909-0100. The address is ATA Airlines, Inc. c/o BMC Group Inc., P.O. Box 921, El Segundo, CA 90245-0921. Customers who purchased tickets from Southwest Airlines for flights operated by ATA under the codeshare agreement should contact Southwest Airlines directly at (800) 308-5037. Southwest has implemented a plan to take care of customers who purchased a ticket on Southwest and are scheduled to travel on ATA service by rebooking their itinerary, or offering a full refund for any unused portion of a ticket. For further information, click here. Additional information is available at the following links:
| ||||||||||||||||||||||||||||||||
 |
 |
|||||||||||||||||||||||||||||||